Marvel Avengers Alliance: A Cautionary Tale of Corporate Criminality

Not everything in my life is great at the moment. Although I'm excited about working for the first time in three years, I am heavy-hearted. My favorite hobby while going through school these past couple of years had been playing Marvel Avengers Alliance on Facebook. Well, I have been banned from playing any game under the Playdom umbrella because I finally had tired of the company not responding to complaints or calls for better and fair play. They literally do not care for their customers and find it impossible to check their email to address customer complaints with their product. It led me to try and get their attention through more adversarial ways which led them to finally respond by suspending my account for one only knows for how long. They didn't bother saying if it was a lifetime suspension, or a month-long suspension or anything similar. They just up and decided to give me the death penalty without any other intermediate course of action. They did refund $285 that I had poured into the game but that was a far cry from the 1200 USD I had invested in the game. Not to mention all the time and effort put into playing their game day in and day out. They literally took my money and ran away from the issues that I was trying to enlighten them on. I didn't use the most sound methods of enlightenment but, as I said, the company refused to check their email until I decided to test them with a more demented but calculated approach. I told them I was suicidal and cursed them up and down. They finally responded. It was like it took that approach to get any response from them whatsoever. Their response was thunderous and callous considering the ignorance they took toward me as a customer through previous emails. Even after they took the death penalty route, I tried to apologize numerous times with all of those emails either given the status quo answer or being ignored altogether. It proves the point that they don't care about the customer and only decide to get involved when there is serious language involved. At that point, they just decided to cut the cord. Gone was nearly two years of effort and time put into the game. Gone was $1000. Gone was other games where I hadn't made a complaint under those applications. There was no warning. There was no effective dialogue. It was just an email saying they were revoking my profiled games and that they would refund the last 30 days. Seriously? I expect greater effort from this kind of company to keep their players satisfied. But instead they just refuse to communicate. It's typical behavior of companies and corporations whose only concern is the money coming in...not the consumer's happiness with the product.